And the complete report will be published this year.
If you have any further questions, please let me know.

Cheers

Here is a short summary:

1. Increase the font size to reduce confusion and make the site more user-friendly.
2. Add flags to the language links on the entry portal to make the language selection
easier and avoid problems of accessing the site.
3. Improve language by: 1. adjusting the information to the web, 2. avoiding the use
of officialese in order to be more inclusive, 3. trying to provide content according
to age/user groups, and adjust language accordingly.
4. Improve the coherence. There needs to be a clear structure throughout EUROPA
so that users do not continuously have to re-orientate themselves.
5. Decrease the information load by clearing outdated and obsolete information. The
website should not be viewed as an archive. If there is information that needs to
be kept – create and archive and clearly mark as such.
6. Differentiate content according to different user groups and clearly define those
groups and their needs, in order to adjust to those needs.
7. Include users in the creation of new pages, or the re-organisation of the general
structure. By including user views in the production process it will be more likely
that the organisation-centric view can be abandoned.
8. Improve the search function with the help of an external provider so that the
search becomes more efficient and employs features users are familiar with.
9. Include more Web 2.0 features to foster interactivity, feedback, and information
sharing, which might add to increased awareness.
10. Increase awareness about the website in order to reach a wider audience and
more of the people who do not even know the website exists.

They are, in my humble opinion, the ultimate test.